Restaurants and couriers do their best to deliver you order within the estimated time. Yet, some external factors or peak hours may cause a delay. The Bolt Food app will provide you with an estimated time of arrival once the restaurant confirms your order.
If the order is delayed, you will see the correct estimated time immediately after placing your order. You can check your order's status by tracking it in the app.
Please contact our Support team for assistance, if you believe the courier delivered your order to someone else or if it was not delivered at all.