How can we help?

Sign in

Cancelling an Order

When a new order arrives, you will hear a sound notification, and a green screen will appear to let you know about the incoming order. If for some reason you cannot accept this order, do not tap on Accept and do the following:

  • Tap on Help in the upper right corner of the order
  • Select Cancel order
  • Choose a reason for cancelling the order
  • Tap on Cancel order to confirm

Cancelling_an_Order.gif

Note: After you have accepted the order, it is not possible to cancel such an order through the tablet. For that, please reach out to the Support Team for further assistance.

Was this article helpful?