When a new order arrives, you will hear a sound notification, and a green screen will appear to let you know about the incoming order. If for some reason you cannot accept this order, do not tap on Accept and do the following:
- Tap on Help in the upper right corner of the order
- Select Cancel order
- Choose a reason for cancelling the order
- Tap on Cancel order to confirm
Note: After you have accepted the order, it is not possible to cancel such an order through the tablet. For that, please reach out to the Support team for further assistance.