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Receiving an Order

You have to be logged in to start receiving new orders.

When a new order arrives, you will hear a sound notification, and a green screen will appear and show the incoming orders. Tap anywhere on the screen to see order details.

Under the New orders tab you will see the following order information:

  • Customer’s name
  • Order number
  • Courier Information:
    • Name: Will be collected by an assigned courier partner
    • Pickup: Will be collected by the customer themselves 
  • Order details
  • Pick-up time (based on your average prep time set up in the system)
  • The Accept button.

Once you have accepted the order by clicking the Accept button, the customer will receive a notification about the status of their order and the courier will see the estimated pickup time when the order will be ready for pickup. 

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