Once the order has been prepared and the assigned courier has not arrived yet, you need to notify a courier that the order is ready to be picked up and delivered to the customer.
For that, do the following:
- Go to the orders' tab on the dashboard
- Select a specific order that is ready
- Tap on Ready for pickup.
If it took you less time than expected to prepare the food, please use the Ready for pickup button for a courier to be assigned for this order.