Acceptance rate represents the percentage of all the rides that you accept and finish.
Your acceptance rate is important for quality assurance and it is used to determine your eligibility for certain campaigns. The period in which it is calculated is specific to the campaign.
If you do not want your acceptance rate to decrease, please check the following tips:
- Go offline when you are not available to accept rides
- Make sure you have stable internet and app volume is up, to avoid missing any ride request
With that being said, your acceptance rate is affected by:
- Missed orders
- Orders you reject
- Orders you cancel
Your acceptance rate is not affected by passengers cancellations or by passengers not showing up.
Note: Please keep in mind that your activity score is not the same as your acceptance rate. For more details about it, check the article on Activity Score.