Card authorisation, cancellation fee and old charges can be mistaken for an unknown charge.
However, if you don’t recognise the charge, please contact us via in-app or an email (list of cities and local emails) and send us the following information:
- A PDF bank statement where the charges are visible (a screenshot will not suffice; please ask your bank to provide a PDF statement)
- First six and last four digits of the card that was charged
- Card's expiry date.
Before you contact us, please confirm with your family members or friends that they haven’t been ordering any rides recently and haven’t been using your card details.