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I want to report unknown charges

Card authorisation, cancellation fees, and old charges can be mistaken for an unknown charge. 

However, if you don’t recognise the charge, please let us know. Unknown charges should be reported via the app. 

To help us investigate this further, please send us the following information: 

  • A PDF bank statement where the charges are visible (a screenshot will not suffice; please ask your bank to provide a PDF statement)

  • First six and last four digits of the card that was charged

  • Card's expiry date.

Before contacting us, please confirm with your family members or friends that they haven’t been ordering any rides recently and haven’t been using your card details.

If you don’t have a Bolt account, please contact your bank directly. You can also contact us using the options in the list of cities and local contacts.

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