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I want to report unknown charges

Card authorisation, cancellation fee and old charges can be mistaken for an unknown charge. 

However, if you don’t recognise the charge, please contact us via in-app or an email (list of cities and local emails) and send us the following information: 

  • A PDF bank statement where the charges are visible (a screenshot will not suffice; please ask your bank to provide a PDF statement)
  • First six and last four digits of the card that was charged
  • Card's expiry date.

Before you contact us, please confirm with your family members or friends that they haven’t been ordering any rides recently and haven’t been using your card details.

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