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Technical Issue with the App

If you are experiencing any troubles with your app (e.g. unable to accept orders, orders are not coming, the app crashes throughout the day, an error message appears, etc), please try the following solutions to resolve the issue:

  • Check whether you need to update your app
  • If necessary, please update your device operating system
  • If the app is frozen, please restart your device
  • Kindly reinstall the app if nothing else fixes the problem

Please contact our Support Team via the app if the issue persists.

Before reaching out to the Support Team, please make sure that incoming orders are not paused automatically due to having too many orders or when some items are out of stock. 

To start receiving new orders again:

  • Go to the Home screen
  • Tap Menu (three lines) icon at the top left corner of the screen
  • Select Resume new orders at the bottom of the screen.

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