By eliminating fraud, Bolt provides a safe and convenient platform for drivers and passengers. However, in very rare cases, drivers and passengers engage in fraudulent activity.
These may include:
- Pre-arranged trips
- Price manipulation
- Fake trips to get driver campaigns.
Ways to recognise and prevent fraud
In some cases, fraudulent passengers invite drivers to participate in fraudulent rides. Signs of possible fraudulent intentions:
- The passenger wants to pre-arrange a trip
- The passenger offers to make a long trip if the driver pays a fee to the passenger.
Bolt platform works by matching the closest driver to the passenger. The trips should not be organised outside the platform.
Driver price manipulation
Any attempt by a driver to artificially increase the ride price is considered fraud. Examples of price manipulation:
- Starting a trip before picking up the client
- Not ending the trip after dropping the passenger off
- Taking a longer route
- Accepting an order and not driving to the client to get the cancellation fee
- Disabling GPS during the ride
- Using an unofficial version of the Bolt driver app.
Campaign bonus fraud
Fraudulent drivers use fake orders to qualify for campaign bonuses. Signs of fake orders include:
- Excessive orders with the same passenger, device, or payment instrument
- Excessive orders where a passenger is using a promo code
- Unusual orders (abnormally short or long trips)
- Using a 3rd party service which generates fake orders for the driver
- Orders with payment problems (failed credit card payments or chargebacks).
Impact of fraud
If the driver engages in fraudulent activity, it will have many consequences:
- Removal of some or all ride fares
- Removal of some or all bonuses
- Temporary or permanent suspension from the platform
- An investigation by law enforcement.
You can help us to keep the platform safe and secure by reporting any passengers who offer to do pre-arranged trips. You can provide all the needed information to our Customer Support team via in-app.