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Safety Guidelines

Bolt is deeply committed to your safety. Thus, we would like to remind you of some guidelines to ensure that you complete your ride safely:

  • Use a helmet, gloves and appropriate footwear during a ride
  • Use designated bike lane, if available
  • Ride in the direction of traffic rather than against it
  • Always drive in a straight line; zigzagging or weaving through traffic is not advised
  • Follow the general traffic rules (stop at red traffic lights and stop signs, give right of passage when required, etc.)
  • Always observe traffic when changing a lane
  • Use hand signals when turning or changing lanes
  • Avoid riding in extreme weather
  • Avoid doing any bike stunts
  • Don’t ride while intoxicated
  • Don't ride a scooter together with another person; only one user is allowed to ride a scooter at a time.

For first-time riders, we recommend using the Beginner mode to limit your top speed to 15km/h. To change the settings, click on the shield icon in the left down corner of the screen to open Safety Toolkit and tick/untick Beginner mode.

Should you need to report a safety incident, please contact our Support team.

Note: You can also find safety tips and your city rules in Safety Toolkit by clicking on the shield icon in the app.

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