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Raising a Complaint

In case you have a complaint about your ride, you can contact Bolt in the following ways: 

  • Visit our support page for our frequently asked questions: https://support.bolt.eu/hc/en-us
  • Contact us through the Bolt app: 
    • Go to Support and tap on the specific ride in question
    • Choose one of the frequently asked questions that match your issue
    • Alternatively, tab on Contact us to send a more detailed query
  • Send us an email. You can email us directly at sydney@bolt.eu

Note: Our customer service team will get in contact within the next 24 hours.

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