In case you have a complaint about your ride, you can contact Bolt in the following ways:
- Visit our support page for our frequently asked questions: https://support.bolt.eu/hc/en-us
- Contact us through the Bolt app:
- Go to Support and tap on the specific ride in question
- Choose one of the frequently asked questions that match your issue
- Alternatively, tab on Contact us to send a more detailed query
- Send us an email. You can email us directly at melbourne@bolt.eu or sydney@bolt.eu
Note: Our customer service team will get in contact within the next 24 hours.