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Ride Did Not Happen

If you have received a receipt or an app notification but did not complete any ride on the platform, it may be that your driver accidentally started the trip instead of cancelling the request. 

Alternatively, if you believe that your driver might have picked up the wrong passenger or if they began the trip without you being in the vehicle, please contact our support via in-app for assistance.

Note: If you received a notification about a charge that you do not recognise, please check the Unauthorised Charges article.

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