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Understanding Upfront Pricing

An upfront price is an exact journey price shown to a passenger before they make a request. This exact amount is what the passenger pays at the end of the journey.

 Upfront pricing takes the following into account:

  • Traffic and other incidents: if the journey takes much longer than estimated due to traffic or other factors, the price will be calculated based on the actual time and distance travelled
  • Toll road fee: this is incurred automatically, and the passenger will be notified of the adjustment at the end of the trip
  • Dynamic pricing (surge): if applicable, upfront pricing also takes into account dynamic pricing when demand is high
  • If a passenger changes the destination during a trip, the upfront price is adjusted to account for the distance to the drop-off location.

By giving the passenger an exact price upfront, making a decision whether to make a request or not becomes easy, which often results in more journey request.

With upfront pricing, journey prices could be lower or higher on a per-journey basis, however, as upfront rates attract more requests, this means more driver earnings in total.

Note: Upfront pricing is currently available only in some cities.

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