Cancellation fee is the compensation you receive when a rider cancels the trip after you accepted the order or arrived at the pickup location. Cancellation fees are subject to Bolt commission.
Cancellation fees do not apply if:
- You exceeded the estimated time of arrival to the pickup location
- The rider cancels the ride within 2-5 minutes after you have accepted the order
- You were waiting for the rider or cancelled far from the chosen pickup location
- You have marked that you arrived far from the selected pickup location.
Cancellation fees apply to all rides with in-app payments.
In France, the Netherlands, Poland, Romania, Slovakia, Spain, and Ukraine, cancellation fees for cash rides can be reimbursed for three rides within the seven-day period. To receive a cancellation fee for a cash ride, contact our Support team through this article.