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Cancellation Fee

If a rider cancels a trip request after you have arrived at their pickup location, cancellation fees apply and not the wait time fee.

Generally, cancellation fees apply:

  • If the rider requests cancellation minutes after you accepted the request and are driving toward their pickup point
  • If the rider requests cancellation minutes after you arrived at their pickup point

Note

  • If you do not arrive within the selected time to the client, the cancellation fee may not apply
  • Cancellation fees do not apply in all cities, and it varies by vehicle class.
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