If a rider cancels a trip request after you have arrived at their pickup location, cancellation fees apply and not the wait time fee.
Generally, cancellation fees apply:
- If the rider requests cancellation minutes after you accepted the request and are driving toward their pickup point
- If the rider requests cancellation minutes after you arrived at their pickup point
- If you do not arrive within the selected time to the client, the cancellation fee may not apply
- Cancellation fees do not apply in all cities, and it varies by vehicle class.