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Ride Cancellation Fee

Cancellation fees have been implemented in some cities to compensate drivers for driving to a pickup point with no reward.

Cancellation fees are applied in the following situations:

  • You cancel the request after the driver has been en route to your pickup location for some time and the estimated arrival time has not changed
  • You cancel after your driver arrives at the pickup location
  • Driver cancels after waiting for you for a specific amount of time at the pickup location.

The cancellation fee notification appears in-app, and a receipt is sent to your email. Cancellation fees help us maintain efficiency, ensure faster pickups and ease drivers’ concerns of driving at a loss.



  • Cancellation fees do not apply to rides in some cities
  • Cancellation fee amount varies by location and vehicle option
  • Be considerate to drivers as ride cancellations may affect their earnings and activities

If you have any questions about cancellation fees, please contact our Support Team. 

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