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Ride Cancellation Fee

Cancellation fees have been implemented in some cities to compensate drivers for driving to a pickup point with no reward.

Cancellation fees are applied in the following situations:

  • You cancel a trip request more than 2 minutes after the driver has accepted
  • The driver cancels the trip request after more than 5 minutes of waiting

The cancellation fee notification appears in-app, and a receipt is sent to your email. Cancellation fees help us maintain efficiency, ensure faster pickups and ease drivers’ concerns of driving at a loss.

Note:

  • Cancellation fees do not apply to rides in some cities
  • The cancellation fee amount varies by location and vehicle option. In Sydney, cancellation fee applies after 8 minutes when the driver has arrived to the pickup location and rider has not come to the car
  • Be considerate to drivers as ride cancellations may affect their earnings and activities
  • Promo codes do not cover the cancellation fee. 

If you have any questions about cancellation fees, please contact our Support Team via the app.

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