How can we help?

Sign in

Wait Time Fees

A wait time fee is a per-minute charge which starts a few minutes after a driver arrives at your location and continues until the driver starts the trip. This fee helps to compensate for the driver's efforts and time spent waiting.

If your trip is cancelled and you are charged a Ride Cancellation Fee, you will not be charged for the wait time.

Please meet the driver promptly to avoid a wait time fee.


  • Wait time fees vary by location
  • Wait time fees will not apply if a ride request is cancelled
  • The amount charged for wait time is shown in your receipts.
Was this article helpful?