After arrival at a pickup location, a wait time fee will be charged to passengers at a per-minute rate to compensate you for the time spent waiting before starting the journey.
If a passenger cancels a request some minutes after your arrival at the pickup location, they will be charged a Cancellation Fee; they will not be charged for the wait time.
- In most cities, wait time fees starts after 2 minutes of arrival at the pickup location
- If dynamic pricing (surge) is in effect, the higher rate applies to the wait time fee
- Some cities do not have wait time fees
- For Ghana, Kenya, Nigeria, Tanzania and Uganda, only the driver wait time fee is charged. Cancellation fees do not apply.