How can we help?

Sign in

Driver Paid Wait Time Fees

After you have arrived at the pick-up location and waited for some minutes before starting the ride, Wait time fee starts to count. The wait time fee is charged at a per-minute rate to compensate you for the time spent waiting.

If a rider cancels a request minutes after you arrive at the pick-up location, a Cancellation Fee applies and not wait time fee.

In most cities, wait time fees starts after 2 minutes of arrival at the pick-up location. If dynamic pricing (surge) is in effect, the higher rate applies to the wait time fee. Some cities do not have wait time fees.

Note: For Ghana, Nigeria, Tanzania and Uganda, only the driver wait time fee applies. Cancellation fees do not apply.

Was this article helpful?