To change or update your payment information, send us a message from your app or the email address linked to your account. Please attach the following documents to your message:
- Your identification selfie with your valid PrDP
- Proof of banking information in your name (bank statement, account confirmation letter, etc.)
- Police affidavit if you are going to use someone else's bank details in your account.
Bank details requirements
- The account holder name is correct (full name) and consists of only letters from A to Z (e.g. John Smith)
- The account number is up to 13 digits without spaces or any other characters (e.g. 123456789)
- The universal branch code is correct and strictly six digits long (e.g. 123456)
- The type of account is either cheque or savings.