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User is missing the business payment method

If a user is missing the business payment method in their rider app, please make sure that:

  • The user’s app is updated to the latest version
  • The user has the same phone number in the app and the portal
  • The user’s status in the portal is active
  • The user has restarted their app after the payment method was added to the portal.

If they are still missing the payment method, contact our Support team. Please include your company’s name and the user’s email address in the message.

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