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I have an unknown charge

If you notice an unknown charge on your bank statement, check first:

  • If it is the service fee which is calculated on the 2nd day of each month. This fee is charged separately and not shown in the monthly ride statement.
  • That the payments are coming from the business portal.
  • That the sum of all charges from credit card(s) is equal to business profile balance from each month.

If you think there was a billing error, please contact our Support team.

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