If you notice an unknown charge on your bank statement, check first:
- If it is the service fee which is calculated on the 2nd day of each month. This fee is charged separately and not shown in the monthly ride statement.
- That the payments are coming from the business portal.
- That the sum of all charges from credit card(s) is equal to business profile balance from each month.
If you think there was a billing error, contact our Support team through the Help button in the portal.