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Unknown Charge

If you found an unknown charge on your bank statement related to your  business account, make sure that:

  • It is not the Service Fee that is not displayed in the trips invoice. The invoice for this fee is forwarded on every 2nd day of each month and it is calculated off an overall sum of each ride ordered through the previous month.
  • All payments are coming from the business portal
  • Sum of all charges from credit card(s) is equal to business profile balance from each month

If you think there was a billing error, please contact support by clicking the Help button.

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