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I have issues with a delivery order in Ukraine

If the recipient doesn’t show up:

  • Try to contact the recipient via a phone number provided by the sender, i.e. user who requested the ride
  • If you can’t reach them and the recipient doesn’t show up within 5 minutes (or the time you agreed upon with the sender), you can leave the drop-off location
  • If the parcel can’t be delivered to the recipient, bring it to one of the approved offices within 24 hours or the next business day if the ride was on a weekend
  • Inform the sender about the office address
  • Before leaving the drop-off location, inform our Support team about the situation and the parcel’s future location.

Bolt consultation centres

Cherkasy

  • 146 Maxim Zaliznyak Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Chernihiv

  • 15 Promislova Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Chernivtsi

  • 13 Chkalova Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Dnipro

  • 21 Orlovskaya Street, Tel .: +38 (050) 425-93-33
  • 14 Schmidt Street, Tel .: +38 (050) 458-22-52
  • Mon to Fri, 09:00 – 18:00

Ivano-Frankivsk

  • 63 Ivasyuka Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Kharkiv

  • 30 Klochkivska Street (Office 35), Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Khmelnytskyi

  • 11/1 Pribuzka Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Kiev

  • 154 Borshchahivska Street, (Marmelad Shopping Mall); Tel .: +38 (050) 425-93-33
  • 2/1 Bastion Street, Tel .: +38 (063) 597-57-82; +38 (063) 597-57-83; +38 (044) 333-63-19
  • 5 Ambrose Buchma Street (4th floor, Office №412), +38 (063) 030-56-65
  • 21 Degtyarivska Street (Office №212), Tel .: +38 (050) 458-22-52
  • Mon to Fri, 09:00 – 18:00

Kremenchug

  • 36 Yarmarkova Street, Tel. +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Lutsk

  • 11 Ershova Street, Tel. +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Lviv

  • 12 Siaivo Street, Tel .: +38 (050) 425-93-33
  • 10 Heroiv Maidanu Street, Tel .: +38 (050) 458-22-52
  • Mon to Fri, 09:00 – 18:00

Odessa

  • 19g Srednefontanska Street, 19g (2nd floor, Office 44), Tel .: +38 (050) 425-93-33
  • 7 Marshala Govorova (Office 4-2), Tel .: +38 (050) 458-22-52
  • Mon to Fri, 09:00 – 18:00

Poltava

  • 6B Zinkivska Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Rivne

  • 434 Soborna Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Sumy

  • 25 Privokzalna Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Uzhhorod

  • 141 Oleksandra Blistiva Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Vinnytsa

  • 25 Zamostyanska Street, Tel .: +38 (050) 458-22-52
  • 6 Vasily Porika Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Zaporizhzhia

  • 14 Nezalezhnosti Ukraiiny Street, Tel .: +38 (050) 458-22-52
  • 11 Alexandra Matrosova Street (2nd floor), Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00

Zhytomyr

  • 3 Dombrovskogo Street, Tel .: +38 (050) 425-93-33
  • Mon to Fri, 09:00 – 18:00
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