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Finished and Completion Rate Calculation

For some campaigns, finished and completion rates are also used. They are calculated during the period of a specific campaign.

Finished rate is a percentage of all the rides inside your radius that you finish during the period of a certain campaign.

Your finished rate is affected by:

  • Missed orders
  • Orders you reject
  • Orders you cancel
  • Orders riders cancel.

Completion rate represents a percentage of all the rides inside your radius you complete. It is affected by the:

  • Orders you miss
  • Orders you reject 
  • Orders you cancel.

Your completion rate is not affected by riders cancelling the request or not showing up.

Note: You can check your current finished and completion rates when you go to Active campaigns view in the app.

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