Issues with an email address
If you have any difficulties adding an email, make sure the email address you are using:
- Is in the correct format, i.e. firstname.lastname@example.org
- Doesn't have endings, such as .care, .app, .bio, .agency, .law, .team
- Contains only Latin letters (a–z) and digits from 0 to 9.
Enter the email address manually. Copy-pasting the email address might result in an error.
If the issue persists, contact our Support team by clicking Contact us button on our webpage.
Issues with a phone number
If you are having trouble adding a phone number, make sure:
- You chose the correct country prefix from the list
- You have not added the country prefix manually in the phone number field.
Enter a phone number manually. Copy-pasting a phone number might lead to an error.
If the above-mentioned tips didn't help, contact our Support team through the Help button in the portal or by clicking Contact us button on our webpage.