Riders have the option to rate their ride experience after the trip ends, so we can improve our service quality.
Your account may be suspended if your overall ratings fall below 4.5. If that is your situation, we have prepared a refresher course on accepted quality in the platform.
To make your account active again:
- Click on refresher course
- Fill in required details and click on Enter to access the short video and quiz
- Watch the video and take the quiz
Some Pro tips from the Bolt blog: 5-star Bolt drivers: customer service tips that guarantee a high driver rating.