As coronavirus cases continue to spread throughout the world, Bolt Food wants to highlight the measures that we as a company are taking to minimise the spread of the virus. The services are functioning as normal. We’re also ready to work with local health authorities, should the situation require it.
We have, however, implemented mandatory full contactless delivery. This means:
- No direct contact among our restaurant and courier partners and our customers
- Restaurant employees must avoid giving food to couriers directly into their hands
- Couriers must avoid direct contact with customers
- Customers should specify and prepare the place where they would like couriers to leave the food. For example, they can leave a note: A CHAIR, TABLE, PAPER etc.
Frequently Asked Questions
How should I deliver orders according to this new policy?
Make sure to read the notes from the customer, call the customer when you’ve arrived and leave the order where specified. In case of any issues, please contact our Customer Support team.
Can I just leave the order in front of the door?
Please act in accordance with the customer’s notes or call them if the drop-off location is not specified. Make sure that the customer received the order. Keep a distance of at least 2 metres.
What if the customer didn’t tell me where I should leave their order?
Please contact the customer and ask where you should leave it. If you can’t contact them, please call Customer Support team.
The customer doesn’t want to use contactless delivery and has asked me to deliver their order to them in person. How should I proceed?
We strongly advise you not to do so. Please politely explain to the customer that all deliveries now are contactless and if needed, call our Customer Support team and explain the situation.
Should I ask the customer to come down from their floor to grab the order?
If a floor and apartment number is added, you should deliver the order there as usual.
What should I do if I have communication issues with customers?
In this case, please contact our Customer Support team.
Should I just leave an order and press “Delivered”?
No, make sure that you’ve notified the customer that their order is ready and that they have to collect it.