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Issues with the Parcel

If the size of a parcel is bigger than allowed or all the packages don’t fit in a car, contact our Support team via phone and follow the instructions provided. 


  • A parcel should not weight more than 20kg and exceed the following measurements: 60cm x 40cm x 40cm
  • All the packages need to fit into a regular sedan car
  • You should use a car for Business Delivery orders.
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