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I was involved in an accident in South Africa

Immediately notify the police and paramedics if necessary and let us know about the situation via the app.

To claim for insurance cover for medical expenses, contact Oaksure Customer Care Call Centre via phone number 087-049-2855 (086-162-5787) or email address boltclaims@oaksure.co.za. Please provide them with the trip details and a phone number linked to your Bolt account and follow their instructions.

Further information about the insurance program can be found in the brochure.

You may also use the following services in case of a safety incident:

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