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About Bolt Balance

Bolt Balance is an in-app virtual payment method that you can use to transact with on the Bolt Food platform. 

To view your balance, click the Payments option in your app. Your balance can be a positive or negative figure and in both instances, will automatically apply to your next order on the platform.

Positive balance

Your balance may increase when:

  • A courier indicates that you gave them more cash (excl. tip)
  • A refund is made to your account
  • A compensation is added to your account.

Negative balance 

When a courier indicates that you could not pay for the order, the value of the order will be added as a debt to your Bolt Balance. 

Note: If you can't see your balance, either your balance is zero or you are using an outdated version - please update your app in this case.

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