Once you are to complete your ride, find the closest designated parking spot on the in-app map.
When ending the ride, take a picture of the e-bike to validate that you have parked it in an appropriate position. To end the trip, press End ride in your app.
After the ride is finished, you can rate the trip and let us know if anything went wrong.
If you are experiencing some troubles with ending your ride, please use the Report button for assistance.
- It is not possible to finish the ride outside of the parking spot. Incorrect parking may result in a penalty.
- The system will automatically finish trips that go over 2-3 hours (depending on your city). After the ride is finished, you will be able to start another trip with the same bike unless the battery is empty or you can pick a new one.
- If you need to pause the ongoing trip, reach the nearest parking spot and tap on the Pause button in the app. Using this function will reserve the e-bike for you for up to 30 minutes. The time rate will still be calculated.