If the customer did not pay or claimed to have less than half of the amount of the order value, do not hand over the order nor take the money. Instead:
- Press the Collect from client option
- Enter 0.00 as the amount collected
- Click the Submit button
- Confirm the amount by selecting Yes in the confirmation screen.
Contact support for advice on what to do with the order/package.
If the customer claimed to have more than half of the amount of the order value, you may deliver the items and do the following:
- Press the Collect from client option
- Enter the exact amount the customer gave you
- Check the Deliver order box
- Complete the order by clicking the Delivered button.
If you entered the wrong amount, please contact Support via the app for help.
Note: If you're unable to add a decimal number in the collected cash amount field, open Extra settings and untick the Use numeric keyboard for cash input box. This will allow you to switch from a numeric keypad to a standard keyboard for cash-related input.
