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Issues with a Promotion

In case you have issues when using a promo code, make sure that:

  • Your promo code or discount hasn’t expired and meets all the campaign conditions
  • You have applied the promo code correctly
  • You try to apply it to a ride-haling and not to a scooter trip
  • You are using the latest app version

Here are a few more things to keep in mind:

  • A promo code given for a ride in a particular country cannot be applied in another country
  • Two or more promo codes cannot be applied at once, so select a promotion you would like to redeem before making your trip request
  • If you change the payment method, the code will need to be reselected
  • If the value of the promo code is higher than the trip price, the remaining amount cannot be used for another trip
  • If your promotion covers the full price of your trip, we may still perform a pre-authorisation. It is done to check your card’s validity and minimise any fraudulent use of your card and information.
  • Some discounts may have a per cent value and thus reduce the trip price by a certain amount
  • Some percentage-based discounts can have a maximum amount that is deducted

If the above has not solved your issue, please contact our Support team via the app.

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