In case you have issues when using a promo code, make sure that:
- Your promo code or discount hasn’t expired
- You are applying it to a ride-hailing request and not to a rental trip (scooters, e-bikes)
- You are using the latest app version
- Referral codes can only be redeemed by customers who don’t share a payment method or a device with an existing customer
Here are a few more things to keep in mind:
- A promo code given for a ride in a particular country cannot be applied to a trip in another country
- Two or more promo codes cannot be applied at once
- If you change the payment method, the code will need to be reselected
- If the value of the promo code is higher than the trip price, the remaining amount cannot be used for another trip
- If your promotion covers the full price of your trip, we may still perform a card authorisation to validate your payment method
- Some percentage-based discounts can have a maximum amount that is deducted.
If the above has not solved your issue, please contact our Support team via the app.