If you can’t start a ride after you have unlocked the e-bike, please contact our Support team via the app and provide screenshots and as many details as possible, so we will be able to assist you faster.
Articles in this section
- I want to deactivate my pass
- I can’t purchase a pass
- Price higher than expected
- I can’t end my ride
- I was involved in an accident
- How much does using an e-bike cost?
- What are the e-bike parameters?
- E-bikes are not available
- Reporting e-bike misuse
- I can’t start an e-bike ride