If you can’t start a ride after you have unlocked the e-bike, please contact our Support team via the app and provide screenshots and as many details as possible, so we will be able to assist you faster.
Articles in this section
- How much does using an e-bike cost?
- What are the e-bike parameters?
- E-bikes are not available
- Reporting e-bike misuse
- I can’t start an e-bike ride
- I can't find the e-bike view in the app
- I can’t unlock my e-bike
- The e-bike is in bad condition
- I can’t find my reserved e-bike
- E-bike is parked badly