Credit card based billing
If your account is set up with credit card based billing, then all the costs are charged per each ride from your card. The monthly service fee is deducted from the card on the 2nd day of the following month. Please note that the sum on the monthly invoice is purely informative and does not need to be paid.
In case your account is set up with a monthly bank transfer based payment schedule, then you need to make the payment in the full amount shown in the monthly statement by the given due date. In case the payment is not made, the account will be blocked.
When making the bank transfer, ensure you have inserted the correct bank details and reference number. The details can be seen by opening the Billing section from the left menu and clicking on View billing details.