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How to pay your negative balance

We suggest depositing money in restaurants if you’re actively delivering. If you are unable to deposit money in a restaurant, you can pay your negative balance via a bank transfer.

Note: If you decide to request account deletion, your account will only be deactivated once you pay off your debt.

Bank Transfer (SEPA countries)

In the All deliveries screen, tap the Pay to Bolt option to view the local Bolt account information. 

Please use the Bolt account information and your unique reference number to make your payment. Your balance will update over the next 2 business days.

Mobile Wallet Payment (🇰🇪 Kenya, 🇬🇭 Ghana)

Follow the steps below to make your payment from a mobile wallet: 

  • Tap the Pay to Bolt option
  • Select your payment option
  • Confirm your details then proceed to Pay Now
  • Enter your mobile wallet pin to confirm the transaction.

Please wait for payment confirmation before closing/navigating away from the payment portal. After confirmation, the payment can take between 3 minutes and 24 hours to update.

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