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How to pay your negative balance

You can check your balance in the app. If your balance is a negative figure, please pay this amount to Bolt using the relevant option below.

Bank Transfer

In the All deliveries screen, tap the Pay to Bolt option to view the local Bolt account information. 

Please use the details and specific reference number to make your payment. Your balance will update over the next 2 business days.

Mobile Wallet Payment

Follow the steps below to make your payment from a mobile wallet: 

  • Tap the Pay to Bolt option
  • Select your payment option
  • Confirm your details then proceed to Pay Now
  • Enter your mobile wallet pin to confirm the transaction.

Please wait for payment confirmation before closing/navigating away from the payment portal. After confirmation, the payment can take between 3 minutes and 24 hours to update.

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