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Customer Did Not Pay

Customers can choose to pay for their order using the cash payment method. In this case, you need to collect the correct cash amount from the customer when delivering the order. 

If the customer does not pay for the cash order, follow the steps below: 

  • Press the Collect from client option
  • Enter 0.00 as the amount collected
  • Click the Submit button 
  • Confirm the amount by selecting Yes in the confirmation screen
  • Contact support to report the situation.
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