Wait time fee is a per-minute charge which starts 2 minutes after a driver has arrived at your pickup location. This fee helps compensate the driver's efforts and time spent waiting.
You will receive a notification when the wait-time fee counter has begun, and it will continue until the driver starts the journey. If you are unable to meet the driver at the pickup location in under 5 minutes and your request is cancelled - you will only be charged the trip cancellation fee.
The wait-time fee is only charged if the trip eventuates and is completed. Please meet the driver promptly to avoid a wait time fee.
Please keep in mind that if the driver waits for you at the intermediate destination, additional charges may be applied.
- Wait time is £0.25 per minute
- The amount charged for wait time is shown in your receipts.