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I Have Issues with Identity Verification

What is Driver Identification?

Driver identification is a feature that was implemented to keep our passengers and drivers safe. Identification is obligatory and can’t be skipped.

How do I complete the verification process?

To complete the verification process, you are required to take a photo of yourself and a photo of your driver license, PrDP, or temporary PrDP document.

To complete the verification process, please make sure:

  • You are in a well-lit area when completing the verification
  • A photo of the document is clear. The text must be readable, and the image must not be blurry or cropped. You can retake a photo and upload another one before submitting it.
  • You don’t wear sunglasses or a hat when taking a selfie.

Please allow up to 5 minutes for images to be checked.

What happens if I do not pass the verification?

If you didn’t pass the verification, please contact our Support team through the app.

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