What your balance represents depends on if you are operating as:
Fleet couriers
Your balance is not a representation of your earnings, it is a representation of the sum of money you collected from eaters and it should always be the same amount (just a negative value) as Cash. To check your earnings, click on the Performance screen.
What affects your balance?
Your balance increases when you pay for an order in cash at the restaurant (cash pickup).
Your balance decreases when you deliver a cash dropoff order where the customer gives you cash.
Please take note that your balance may be updated with a delay. Any pending balance changes will appear in the All deliveries view with an hourglass icon.
Independent couriers
The balance is a representation of your earnings. You can find this information in the app from the All deliveries menu option. Alternatively, you can also check your earnings in the Performance screen.
- Positive balance means that Bolt owes you a sum of money that you can receive as a payout.
- Negative balance means that you owe Bolt money. You do not need to pay this sum to Bolt, simply continue working with the cash received from eaters and offloading it in restaurants.
What affects your balance?
Your balance increases in the following case:
- When you successfully finish a delivery
- When you pay for an order in cash at the restaurant (cash pickup)
- When you qualify for a bonus or take part in a campaign.
Your balance decreases in the following cases:
- When you deliver a cash dropoff order where the customer gives you cash
- When your positive balance is paid out to you
- When there was a deduction (e.g. bag deposit)
Please take note that your balance may not always update in real-time. Any pending balance changes will appear in the All deliveries view with an hourglass icon.
