How can we help?

Sign in

I have a driver’s license verification issue

When you can't verify your driving licence, you will receive an in-app notification informing you of the reason. Document verification can fail for several reasons:

  • The document type is not accepted.
  • Your B category driving licence is not valid in Estonia
  • The document has expired or is invalid.
  • The quality of the uploaded photo was not satisfactory. Make sure you are in a well-lit area when completing the verification and the pictures taken are not blurry or cropped.

If you still experience issues, please contact our Support team via the app with details and screenshots of the app error, if any were present.

Was this article helpful?