For most of our vehicles, you need to push the fuel flap from the outside and then unscrew the fuel cap, then you can begin fuelling.
Some of our vehicles have a lever inside, which you must pull to release the fuel flap. If the car has a lever to open the flap, you will find it between the driver's seat and the front door. Pull the lever gently, and the flap will open.
For Volkswagen Crafter, the open the door on the driver’s side and then open the fuel flap located right by the door by pulling it.
If the lever is not working, or if the fuel cap or flap is damaged, please contact our Support team via the app.