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How to change my bank account details in Kenya

To change your bank account information, please contact our Support team via the app and provide the following:

  • Selfie of you holding your government-issued ID card
  • Mobile wallet details.

Mobile wallet details requirements

  • The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith)
  • Your mobile number must be correct and start with one of the following prefixes: 25472, 25470, 25471, 25479, 25474, 25476, or 25411
  • The correct mobile number operator (only Safaricom numbers are supported) must be selected.
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