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How the acceptance rate works

The acceptance rate represents the percentage of all the delivery requests you receive, accept and complete.

The order acceptance rate for couriers is 80% (i.e. 8 out of every 10 orders). This statistic is affected by orders that you either missed or declined.

To make sure your rate remains above this threshold, please: 

  • Only go online when you are ready to accept orders
  • Keep your device in a place where you can see incoming requests 
  • Make sure that your internet connection is stable 
  • Accept incoming requests within 1 minute of receiving the notification
  • When you are tired or need a quick break, use the Stop new requests button
  • Log off at the end of your shift. 
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