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London Safety Verification Feature

All drivers who use the Bolt Driver app in London will soon be required to complete a safety verification feature. We are implementing this as an additional layer of security for you and Bolt passengers. 

Your verification will begin once you open the Bolt Driver app and swipe right to go online. Follow all 3  steps below to complete your verification:

Step 1: Instructions

Press Next. You will be shown 3 pages of instructions:

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Step 2: Driving licence upload

1. Press Start

2. You will be prompted to take a photo of your driving licence

Please make sure that:

  • You allow camera access to take photos

  • Ensure there is no glare

  • Make sure your photo is not blurry

    • If your camera shows a blurry photo, press the button to switch between your front and back camera several times. This will help your back camera auto-focus.

3. Once you have taken the picture, press Confirm and move to the next step.

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Step 3: Face verification

1. Press Start

2. This step requires you to take a facial map for verification.

  • Make sure the phone is held level to or slightly above your face

  • Directly face the phone

    • (If your face is turned sideways the verification will not work)

3. When ready, the green oval will start spinning and the I'm ready button will turn dark green. If the button does not turn dark green, slowly move the phone around until it does.

4. Press I'm ready and slowly move the phone towards your face. The green oval will start spinning if it is correctly capturing your face. The app will show a screen that says Success after this is successfully completed.

5. Please wait a minute or two for face verification to finish, in some cases it may take as long as 5 minutes. Once your facial map is uploaded your verification will be complete!

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Important

If you are unable to access any of the steps above, it may be that your device is incompatible with the verification software. Please re-try the verification on a newer device.

If the issue persists, please send us an in-app message or call our support team on +44 808 169 8818

Thank you for your continued support!

 

 

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