How can we help?

Sign in

How to change my bank account details in Uganda

To change your bank account information, please contact our Support team via the app and provide the following:

  • Selfie of you holding your government-issued ID card
  • Mobile wallet details.

Mobile wallet details requirements

  • The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith)
  • The correct mobile number operator is selected. Currently, MTN and Airtel are supported.
  • Your mobile number is correct and starts with one of the following prefixes:
    • Airtel: 25675, 25670, or 25674
    • MTN: 25639, 25677, 25678, or 25676.
Was this article helpful?