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Riders with assistance animal or pet in Portugal

Assistance animal

Riders have a legal right to be accompanied by an assistance animal during their ride. Please note that, according to the TVDE law, TVDE drivers must accept such rides.


  • Assistance animals receive extensive training and are very docile
  • Make sure the assistance animal can sit next to their owner during the ride
  • There is no extra charge to carry assistance animals.


If a rider wants to take a pet animal along for their Bolt trip, you can decide whether or not you wish to complete such a trip. You may refuse to carry a pet animal on board of your vehicle. If you need to reject such a ride, kindly let the rider know why.

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