To change your bank account information, please contact our Support team via the app and provide your new account details.
Bank details requirements
- The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith)
- The mobile wallet number should be 12 digits long and start with the country code (255). The country code should not have a plus sign or 0 before or after it.
- Your mobile wallet number should start with one of the following prefixes:
- Airtel: 25568, 25578, 25569
- Vodacom: 25575, 25576, 25574
- Tigo: 25571, 25565, 25567
- The branch code must be correct (selected from the drop-down list).