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How to change my bank account details in Tanzania

To change your bank account information, please contact our Support team via the app and provide your new account details. 

Bank details requirements

  • The account holder name must be correct and consist only of letters from A to Z (e.g. John Smith)
  • The mobile wallet number should be 12 digits long and start with the country code (255). The country code should not have a plus sign or 0 before or after it.
  • Your mobile wallet number should start with one of the following prefixes: 
    • Airtel: 25568, 25578, 25569
    • Vodacom: 25575, 25576, 25574
    • Tigo: 25571, 25565, 25567
  • The branch code must be correct (selected from the drop-down list).
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